presluc

Consumers fight back.WELL MAYBE.
Jet Blue airlines, people sit on a plane for 10 hrs due to a mixup.
Taco Bell KFC resturants, rats scurry on floor while resturant serves food.
150 channels on a Satellite dish, and the only thing on is reruns and garbage.
If something does go wrong and you call to fix it you get to talk to a machine.
No, my freinds this is not the sci fi channel or the Twilight Zone.
This is really happening and these are just a few of the ways the American consumer is getting taken advantage of, or as they say in the white house SCREWED.
Perhaps you have a pet peeve about how you are being served when you pay money?
Gentlemen and ladies I await your veiws or comments on this subject.
Just one thing I cannot protect you from A.T.T. ,MICROSOFT or YAHOO!

presluc

If you are unhappy with this post please press one.
If you cannot read english go to another post.
If you wish excellant customer servise in America roll the dice take your chance.
I leave you to calculate the odds.

ladyt28

The days of customer service let alone excellent seems to have gone by the wayside. Companies have become so multinational that no one at any level feels compelled to being committed to caring. The CEO, board and stock holders will only address it when it affects the bottom line but often, by then, it is too late.

__________________
It is dangerous to be right when the government is wrong.

Voltaire

Brother Oz

I used to work for a bank in the customer service section, and I realised that the problem is that because the owners have so many people between them and the problems, it just doesn't effect them and they don't realise. Because companies are so large, they are simply too unwieldy to deal with these things.

__________________
... I am surprised at your insolence in writing to me at all. You know, as I know, that I bought this constituency... may God's curse light upon you and may it make your women as open and as free to the excise officers as your wives and daughters have always been to me while I have represented your scoundrel corporation.
I have the honour to be... your obliged humble servant, Anthony Henley
- MPs reply to constituent, mid 1700s

george.d

Don't use them. There are plenty of other options.

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These are my principles. If you don't like them I have others. ~Groucho Marx~

presluc

That's like saying if you're useing Dish satelite go to Direct T.V. satelite, there isn't that much difference.
As far as options go it is my opinion that if you are paying your hard earned money for a service they should be competing for you as a customer not the other way round.

presluc

A good post.
Unfornutatly what you say is sad but true.
ANY IDEAS ON HOW WE THE CONSUMER CAN CORRECT THIS?

presluc

Would it be possible for the people that work in customer service to bring these problems to their supervisers and pass it on to whoever is in charge?

Troianii

If you want better service you (generally speaking) pay more.

Further, the cases you've given aren't really defining, they are few and far between. I go to KFC almost every day, never seen a single rat. You see you're talking about a huge corporation with hundreds and hundreds of places. Finding one or two cases is not defining of them, and if it is for you then don't go to buy a meal for five bucks.

Troianii

I also want to point out the point of the saying "you get what you pay for." The saying means that if you pay little for a service then it's unlikely that it's going to be better than a service that costs more. The saying doesn't mean that if you pay for something it's going to be absolutely perfect and you'll never run into any rare inconveniences.